I'm online in a cyber cafe again now. My house's internet line still down since last Friday until now. I really pissed off with the service provider - eB.
Let me explain again why I use eB instead of Streamyx. Well, the place I stay now no TM service for house phone, it's by TIME, so streamyx is not in service for other telecommunication companies except TM. I did try other services like Jaring wireless broadband, the coverage is not so good at my place.
I've been using eB since year 2003 until now. Before that the customer service was OK to me, they have 24 hours customer service support. Recently, their service is getting bad to worst! Their service only available from Monday to Friday 8.00 am to 5.30pm. So, if anything happen at night or on weekend, I have to eat myself.
I called up the service center this morning and they promised me will send a technician to my place to solve the problem after my working hour, but none of them coming and not even a call! How ineffective is their service.
It's very unfair to customers like me, we paid so much but yet never got the best service. I know you all always complain about how bad is Streamyx, but I can tell you all, you may suicide if you using eB.
My advice, if anyone heard or someone approach you to subscribe eB, PLEASE DO NOT TAKE IT! The speed is not as fast as Streamyx, everytime when got heavy down pour the internet coverage will down, everytime got problems, they will take centuries of time to come and fix it.
eB Really Sucks!!!